At Percy Baker, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Include proof of purchase or order confirmation
Items that have been opened, used, damaged, or are not in their original condition may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
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Opened or used personal care products
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Gift cards
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Promotional or clearance items
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Products marked as Final Sale
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Exchanges
We only replace items if they are defective, damaged, or received incorrectly.
If you need an exchange, please contact our customer support team before returning the product.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the damaged or incorrect product
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A brief description of the issue
Our team will work quickly to resolve the problem.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping service, as Percy Baker is not responsible for returns lost during transit.
Contact Us
If you have any questions about returns or refunds, please contact us.
Email: support@percybaker.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM